Introduction
At Holland Mulch, Inc., we are dedicated to safeguarding your privacy and providing a secure shopping experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website, place an order, or engage with our services. We are committed to transparency and ensuring that your data is handled with care.
Information We Collect
During Your Visit
When you browse our site, we collect the following information:
- Products Viewed: We track the products you view to offer you personalized recommendations and to enhance your browsing experience.
- Location, IP Address, and Browser Type: This data helps us estimate taxes and shipping costs and tailor our services to your location and preferences.
- Cookies: We use cookies to keep track of your cart contents and improve site functionality. Cookies also help us understand how you use our site to better serve your needs.
During Checkout
When you make a purchase, we collect the following information to process your order:
- Personal Details: Your name, billing address, shipping address, email address, and phone number.
- Payment Information: Credit card or other payment details.
- Account Information (optional): Username and password if you choose to create an account.
How We Use Your Information
We use your information for various purposes, including:
- Order Processing: To complete your transactions, send you updates about your order, and manage your requests.
- Customer Service: To respond to inquiries, process refunds, and resolve any issues that may arise.
- Payment and Fraud Prevention: To process payments securely and prevent fraudulent activities.
- Account Management: To set up and manage your account for easier future purchases.
- Legal Compliance: To meet legal obligations such as calculating taxes and maintaining financial records.
- Marketing: To send you promotional messages if you have opted in to receive them.
- Site Improvement: To enhance our offerings and user experience based on your feedback and browsing behavior.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law. For example, we keep order information for a minimum of 7 years to comply with tax and accounting regulations. This includes your name, email address, and billing and shipping addresses. Comments or reviews you leave may also be stored.
Who Has Access to Your Information
Team Access
Our team members who need access to your information to perform their job functions have access to:
- Order Information: Details about your purchases, including what was bought, when, and where it should be sent.
- Customer Information: Your name, email address, and billing and shipping details.
Access is granted to help fulfill orders, process refunds, and provide customer support.
Information Sharing
With Third Parties
We may share your information with third parties who assist us in providing our services:
- Payments: We use PayPal to handle payments. When you make a payment, some of your data is shared with PayPal to process the transaction, including purchase total and billing information. For details, please refer to the PayPal Privacy Policy .
Your Rights and Choices
You have certain rights regarding your personal information, including:
- Access: You can request access to the personal data we hold about you.
- Correction: You can request correction of any inaccurate or incomplete information.
- Deletion: You can request deletion of your personal data under certain circumstances.
- Opt-Out: You can opt-out of receiving marketing communications at any time by following the instructions in the email or contacting us directly.
Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your data, but we cannot guarantee absolute security.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Holland Mulch, Inc.
135 Hay Rd.
Edgemoor, DE 19809
302-765-3100
office@hollandmulch.com